If you’ve been hanging out with me for any amount of time you’ve probably heard me talk about the A.R.T of Email management. It’s my key to putting out inbox fires. Kind of like stop, drop, and roll is for regular fires!
The A.R.T. theory can be explained as such: all email is either an Action item, a Reference item, or a Trash item. When you open up your inbox and its full of messages, take a quick moment to decide – what type of message is this? The answer will tell you what to do with it.
Let’s start with Action Emails. These are the most important emails you receive because they’re the ones that require you to follow up. You have to do something because of that email. Maybe it’s read and respond, maybe it’s forward to someone else, or maybe you have to research a question. Either way, the next step is on you.
So move those Action emails over to a Take Action folder where you know there are, and where they can’t get lost among the other emails you receive. But don’t forget about them! Out of sight requires you to check the folder regularly to make sure the follow up is not forgotten. You could also send the emails to your task list so they’re front and center.
Next time? Reference emails!
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