29 September 2021

Why Inbox Zero Won’t Fix Your Email Problems




How many times are you checking your email each day? Either because you’re bored or because you’re trying to stay on top of your unread count? How much spam are you getting? Cat memes you didn’t ask for (but why not, they’re about cats!), and messages you didn’t need to be cc’d on. That’s not including all the newsletters and ads you subscribed to at one point.

The business world runs on email.

Love it or hate it, you can’t leave it behind or pretend it doesn’t exist.  But beyond basic communication, email can be just as much of a distraction as it is a tool. This is where Inbox Zero comes in.

You’ve heard of Inbox Zero, right? It’s a productivity hack, a system that was developed as a way of managing email clutter and distractions. The goal is to keep the inbox empty – or nearly empty – at all times. Inbox zero. It’s a great goal, one that a lot of people work hard to maintain on a daily basis. This is not about those people.

This is about other people. Those whose inbox will fill up with emails, into the thousands, and they’ll set aside a day to try and achieve Inbox Zero through mass deletions and processing.  It’s a one day blitz and after achieving their goal, and celebrating, the user goes back to business as usual.

Using Inbox Zero this way is just like putting your inbox on a diet.

The problem with so many diets out there is that they are focused only on achieving the result. Drink this shake and lose 10 pounds. Try this meal plan for a month and lose 15 pounds. The thought is you go on a diet, then eventually you go off a diet and return to your normal life. With this approach, there’s no permanent change in how you behave. Once you’re off the diet you go back to living the behaviors that got you there in the first place. 

Too many people use Inbox Zero like a diet for your inbox. They focus on getting the result – zero emails – thinking this will solve all their email problems.  But an inbox diet isn’t the answer to email management. Better habits are.

So what can you do today to better manage your email?

  1. Make a decision about that email the first time you read it – action item, reference item, or trash. Read and react.
  2. Create filters to keep your inbox uncluttered. Get those urgent items front and center instead of hidden in the spam.
  3. Set specific times to check emails and turn off your notifications. Theses dings and flags interrupt your workflow and decrease your productivity.
  4. Be the change you want to see in the world. Send the type of messages you want to receive and model positive email behavior to others.

And remember, better email management is a lifestyle change, not a diet. Instead of chasing the goal of trying to get down to zero emails in your inbox, focus on building better habits as the way to manage your inbox and incoming email!

Need help getting your email under control? Call me and let’s talk about how!

8 June 2021

Email is a Trap




 https://xkcd.com/2181/

28 May 2021

Fixing Email – Step 5




Need to catch up on How to Fix Email? Check out previous entries in the Ilios Digital Organizing Blog!

The final step to fixing too much email? Just say nothing!

Not every email needs a response. When we’re talking and someone says thank you, of course we say ‘you’re welcome’. But do we really need to say that in follow up on a ‘thank you’ email?  How about  ‘got it’ in response to a reference email?

As always, it depends. Did the sender ask for confirmation? Will it benefit them to know you received it?

Like I’ve said for each step, the most important thing to do is to stop and think before you send an email.  Remember, the solution to too much email might just be in how you handle the messages you send, not in how you handle the messages you receive.

What do you think? I’d love to hear your thoughts on managing email. Comment below or send me a message!

12 May 2021

Fixing Email – Step 4




Are you just joining us for How to Fix Email? Check out the earlier steps here on my blog!

How many times have you been cc’d on an email and wondered ‘why is this coming to me?’ Or on the flip side, how many times have you sent an email where you cc’d someone, just in case?

Fixing email requires stopping and thinking before you send an email out. This is especially true when you are trying to decide who to include in a group email.  Before you send the message, ask yourself, who really needs to know this information? Are they directly involved in the situation? Directly impacted by it? Will they even care?

And let’s not get started on the close cousin of the cc – the dreaded “reply all” option. Have you been part of one of those email discussions? Clogging up your inbox with stuff you don’t need to know? Just don’t do it. Not unless you’re directly told to include the group in your response.

So what are your next steps? Think before you cc. And watch out for that reply all button!

How’s your email going this week? I’d love to know – drop me a comment below!

28 April 2021

Fixing Email – Step 3




Over the last couple of weeks, we’ve talked about email and how the answer to fixing email might be in how you handle the messages you send, rather than how you handle the messages you receive. There are five steps we can take to fix email. The first step we discussed was brevity and the second step was using better subject lines (you can read that post here: Step 2 to Fixing Email) .

The third step I wanted to talk about has to do with what you’re actually writing the email about. That’s right, the content of your message is always important.

We all know people who can cover three or four topics in a single conversational breath.  They’ve got lots to share and you to share it with. While this might be fine when it’s time to catch up, it’s not that great for an email exchange. Following up to better subject lines, try and keep your emails focused on one topic or issue of concern.  This makes it easier to file a reference email and gives you a clear focus for your next steps with an action email.

However, this is one of those “use your best judgement” steps. If you’re writing a newsy email to grandma then multiple subjects are okay. You’re catching her up on all that is your life. But in the business world, it helps to stay focused. A short, one topic email may be more likely to get a response than an email that jumps all over the place.

So what’s your next step? Before you send another email, take a moment and consider what the email is really about. Does the subject line reflect that? Is the content of the email just as long as it needs to be, and focused on one topic? If so, hit send!

How’s your email looking this week? Are you overwhelmed with incoming mail or do you feel like you’ve got it under control? Drop me an email (april@iliosdigital.com) or comment here and let me know!

Don’t forget to join us next week for Step 4 to fixing email!

14 April 2021

Fixing Email – Step 2




Last week we talked about email and how the answer to fixing email might be in how you handle the messages you send, rather than how you handle the messages you receive. There are five steps we can take to fix email, and the first step we discussed was brevity (and you can read the entire post here: Step 1 to Fixing Email).

The second step to fixing email has to do with clear subject lines. Every email needs a subject or a header – some programs will actually stop you from sending if you don’t have a subject listed – but not every subject line is a good one.

We’ve all seen those emails that hit our inbox and say ‘Zoom’ or ‘Deadline’ or even ‘Don’t forget’. At a glance how are we supposed to know what’s actually inside those emails until we take a moment and open them up to look?  And every time we go to our email we end up having to reopen that same message to remind us of what is inside.

That’s why I’m a big proponent of clear and descriptive subject lines in your email.  They allow you to quickly prioritize and categorize an email, letting you get back to your day that much faster. I’m talking about subject lines like ‘Zoom meeting at 7?’ or ‘Miller project deadline extended to Feb’ or even ‘Don’t forget to feed the fish’. See the difference?

So what’s your next step? Before you send another email, take a moment and consider what the email is really about. Does the subject line reflect that? Could the recipient tell at a glance what might be inside the email? Don’t forget either, that you may be able to change the subject line of an email before you respond to it.

How’s your email looking this week? Are you overwhelmed with incoming mail or do you feel like you’ve got it under control? Drop me an email (april@iliosdigital.com) or comment here and let me know!

Don’t forget to join us next week for Step 3 to fixing email!

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